Fulfilment Policy

1. Overview

VELORA GLOBAL LTD provides digital entertainment services through HTML5-based games and Android application packages (APK).

All products and services provided by VELORA GLOBAL LTD are delivered electronically. We do not provide or ship any physical products.

2. Digital Game Access and Delivery

Customers can access our games through our HTML5 gaming platform or authorized APK distribution channels.

Game access and related digital services are provided electronically after successful registration or access through our platform.

3. Game Items and Digital Content Purchases

Our games may offer digital game items and other digital content designed to enhance the player's gaming experience.

After successful payment authorization, purchased digital items are automatically delivered to the customer's game account.

Delivery is normally completed immediately or within a few minutes after payment confirmation.

4. Customer Support

If customers experience any issues related to game access or purchased digital items, they may contact our customer support team for assistance.

We will review the transaction details and provide appropriate support to resolve any fulfilment-related issues.

5. Contact Information

Company Name: VELORA GLOBAL LTD

Company Number: 17335656

Registered Address: 4 MASSEY HOUSE 85 HARTFIELD ROAD LONDON ENGLAND SW19 3ES

Email: support@veloragloballtd.com

6. Policy Updates

VELORA GLOBAL LTD reserves the right to update this Fulfilment Policy from time to time. Any changes will be published on this page with the updated effective date.